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PAC CORP CASE STUDIES
Delivering Results
One of the projects that Pac Corp undertook for Flight Centre, was a full review of the Documents and Records for the entire group. Pac Corp consolidated service providers for all sites.
This evaluation reduced the costs greatly, by hundreds of thousands of dollars. The scope of works, included the appraisal of both the hard copy and electronic records for the travel group.
This project also required us to digitalise 11,000 employee files. As well as creating an electronic workflow form, that improved administration cost and efficiencies. This exercise increased office space significantly, by clearing around 30 filling cabinets off the floor.
An Energy Efficiency Services roadmap, was created to identify and prioritise opportunities, for delivering energy efficiencies across all News Corp facilities.
Since this time, we have worked to develop projects, manage RFQ processes, gain internal approvals and implement initiatives including; lighting, power factor correction, HVAC, air-compressors and network tariff optimisation.
The combined savings, has reached $800,000 per annum with a payback of 1.6 years. Most recently we have been engaged by News Corp to deliver their NGERS reporting requirements.
Having initially consulted to Michael Hill Jewellers with their Electricity contracts, Michael Hill asked Pac Corp to investigate their IT cloud services. Pac Corp evaluated its benefit and we successfully removed $340,000 off their service.
We were then hired to review the Mobile, Data and Fixed Line services in Australia and New Zealand. We improved these call costs considerably and coordinated the national upgrade of modems, NBN ready equipment and services throughout Australia.
Overall Pac Corp reduced Michael Hill Jeweller’s IT spend by 40%.
One of the world’s largest QSR, had to move from analogue to digital services, in line with the roll out of the NBN country wide. The Telcommunications review involved over 350 locations, with a project timeline of less than 12 months.
The requirement from the client was to upgrade to new technologies and infrastructure, with a focus on ensuring limited cost implications for the business.
Not only was this achieved with the carrier agreeing to meet all costs associated with the installation of the new hardware, but we also renegotiated the data and call costs assigned to the business.
The outcome meant no capital outlay. The net result was a 30% cost reduction, over $2,000,000 across all categories over a 3-year term.
Pac Corp also reduced Flight Centre's electricity costs by around $500,000. We profiled the loads of both the SME and C&I electricity usage within their national footprint.
Utilising our knowledge, we were able to acquire better rates through a syndicated tender, by amalgamating electricity loads within different electricity networks. Furthermore Pac Corp consolidated 14 retailers, cutting costs significantly and minimising the work load in Flight Centre's accounts payable department, by converting to a singular consolidated electronic bill and utilising Flight Centre's GL codes.
Pac Corp managed all Flight Centre's electricity contracts, new connections, roll-in/roll-outs and metering for over 600 SME sites in the property portfolio, this included stores and offices nationwide.
The electricity management comprised of forward contracting by purchasing power on the Futures Market for the C&I contracts, as well as supporting Flight Centre's Embedded Networks.
Pac Corp’s first assignment was to clear a $100,000 Early Termination Charge (ETC), which arose by porting services to another carrier. Our team of experts successfully removed this penalty charge from their bill.
Subsequently, we then audited and profiled the entire Telco expenditure. Through this investigation, our analysts slashed the monthly Mobile expenditure from $15,000 per month, to just $3,000. Furthermore, we cut the Fixed Line and Data from $15,000 a month, to only $5,000. Incredibly we managed this result, all while staying with the existing carriers.
Our Telco department were assigned by a Federal Government agency, to perform a complete assessment of their Telecommunications requirements and expenditure.
After profiling their billing, we audited all the department's services, using Pac Corp's auditing software (PinPoint). Subsequently we changed the account and minimised its expenditure.
Applying the analytics from our innovated software, we identified specific areas to focus on. PinPoint highlighted Roaming, as an area to concentrate our efforts, so we developed a better Roaming solution, that saved a considerable amount of money.
The result of our work improved call costs dramatically. Saving the agency $27,000 per month, with the same carrier, and thus requiring no service interruption with an unwanted migration.
The City of Ryde engaged our Efficient Energy Services to undertake energy investigations at 18 of their sites, with the objective of finding both carbon and cost savings.
The brief needed to be practical to implement easily. We identified potential annual savings of over $70,000, with less than a 3 year payback.
Importantly, removing 280 Tonnes of CO2 from 39 initiatives. This equated to a 17% cost reduction and a 19% energy reduction, despite the Council having already implemented solar and LEDs in most obvious locations.
We engaged with stakeholders on each project, to ensure initiatives were deemed to be pragmatic and the steps to implementation were understood.
Projects included the less obvious and more challenging lighting opportunities, reconfiguring of inefficient hot water systems, network tariff optimisation (with both C&I and Small Market), a battery system to work with an existing solar system, resolution of usage anomalies, implementation of sensors and controls, as well as the consolidation of electricity supplies.
We are often contracted to assist Flight Centre when they require additional resources or expertise.
We were required to build a national Telecommunication asset registry, as well as create a national Visio diagram of the companies’ network.
The scope of works also required us to provide detail of reseller margins in regional locations. Then finally by undertaking a thorough Telco audit, we discovered a huge anomaly, which saw Flight Centre receive a $2,300,000 overcharge credit.
Petbarn engaged our Energy Efficiency Services to undertake a circuit level electricity audit on 20 stores. This uncovered a annual saving of over $230,000 (17%), being predominantly control’s issues with lighting and air-conditioning.
Our analysts discovered that 60% of stores had their AC operating overnight. We also found that 25% of the overall AC, could be reduced by rectifying control issues. We actioned this by directly liaising with their AC Contractor.
Lastly, we worked with Petbarn to develop a long term monitoring program, designed to address AC issues and provide continuous improvement of energy usage.
We were employed by a Global Manufacturer to review their Australian Telcommunications spend. After profiling the billing, we identified redundant lines, uncovered overcharges, and highlighted anomalies.
By tendering all services, we managed to reduce the telephony overheads by 30% in one area and up to 80% in another. Totalling around $500,000 of savings over the contract life, impressively this was achieved with the incumbent Telco provider.
Our Energy Efficiency Services undertook monitoring on SSC’s Central Library and Engadine Community Centre's electricity usage, saving 14% and 19% respectively.
Straightforward opportunities included, detection of car park exhaust fans which were operating 24/7, toilet exhausts time clocks that were not being set correctly and the cleaner’s AC usage was being left on overnight.
The monitoring also uncovered, that there were significant usage of meeting rooms and hall facilities, outside booked times. This demonstrated a significant loss of revenue.
Two package AC units were also discovered to be very low on gas. By working with the AC contractor, the examination obtained savings in excess of 50% on these units and substantial improvements in operation to promote asset durability.
A major hotel group had independently tendered their telephony services. Having already received 2 rounds of submissions, the hotel chain believed that the offers that they procured, had decreased their expense and was acceptable.
The group had several additional criteria beyond minimising the telecom expense. The organisation also wanted new infrastructure and hardware. The business also had a preference to shift from their low-cost provider to Australia's largest carrier.
We suggested that we inspect the contract that they had on their table and audit the detail, to ensure that every opportunity had been realised.
Our analysis illustrated redundant services, obsolete or outdated technology and areas where costs could be further reduced.
The overall net result, was a saving of 50%, representing more than $1,000,000 over 4 years. Remarkably we achieved this by negotiating with the very same Telco provider, that hotel had originally negotiated with.
